FAQ For Wholesale

This collection of frequently asked questions (FAQ) provides brief answers to many common questions about our company and its trading services. On the off chance that the inquiry you have isn't replied here
I would like to have a custom line of tyres - where do I start?
Would i be able to demand sample(s) of the items before putting in a request? What and how would I pay for the samples?
What is your turnaround time for orders?
What is your minimum order quantity (MOQ)?
When and how would I pay for my requests?
What are the tyres options to choose from?
What range/color options are available?
Do you guarantee the quality of the products you trade?
Consistency in quality is extremely important to us - can we expect it from one order to another?
Your quote is FOB UAE- what does that mean? Would i be able to get a To-Door or Air cargo quote from you?
How would I realize I'm getting the most serious cost from you?
I would like to have custom line of tyres - where do I start?

Great! You have come to the right place. The most efficient way to communicate your specifications and your quality expectations to us is by sending your requirements. We will look up the requirements availability of Stock in our outlets then this helps us review your product throughly and understand your brand's individual needs. We will provide a counter sample and make any improvements and/or modifications needed in order as per your instructions and send them for your review. We will also quote you at that time with the MOQs and turnaround time.

If you do not have particular brand to send, we ask that you send us detailed drawings and/or images that will help us understand your product better. We will review this information and hopefully would be able to quote you based on that information. Please send us an email and we will contact you to learn more about your need.

While we guarantee our best efforts in producing the prototypes to your specs, we are unable to guarantee the outcome at the end of the process. Of course, once we have produced a product per your specifications and to your satisfaction, we guarantee the conformation to those specifications later during the production of your order.

I would like to keep our information and source confidential. Do you sign a Non-Disclosure and keep our proprietary information confidential?
Absolutely! We take the confidentiality of your proprietary information very seriously and therefore do everything in our capacity to keep that information confidential. We are happy to sign a Non-Disclosure and/or Non-Compete Agreement before you reveal any confidential information to us. Even if there isn't a formal Non-Disclosure in place, we make every effort to keep your information safe and confidential.
Can I request sample(s) of the tyres before placing an order? What and how do I pay for the samples?

We would be happy to send you sample(s) of tyres for your review before you place an order. The cost of the samples is typically the cost of the product and shipping charges. If you prefer, shipping can also be charged directly to your FedEx/UPS/DHL/TNT account. You can pay for the samples via PayPal or US business checks.

We fully understand a customer's need to evaluate a sample before placing an order and will work with you to give you that peace of mind before you place an order. However, please understand that the availability of stock and deals requires your patience and cooperation in terms of turnaround time and any additional documents that we may incur during this process.

What is your turnaround time for orders?

Order turnaround time largely depends on the size of the order and the items being ordered but typically we ship orders within 1-2 weeks of order confirmation and receipt of the deposit on your order. Sometimes, orders can be delayed due to the unavailability of the desired stock in desired brands. Extensive customizing of hardware or other components may also delay the production and delivery of the goods. In such cases we will notify you and let you know the additional time required.

What is your minimum order quantity (MOQ)?

For best results and consistency in quality, we strongly recommend that you order in tune with our Minimum Order Quantity (MOQ). If you are ordering the tyres the MOQ depending upon the requirement . In any case, we try to be very flexible on our MOQs and depending on what is being ordered, would be happy to discuss your individual situation before finalizing your order.

When and how do I pay for my orders?

Our payment terms require a 90% deposit at the time of order confirmation and the remaining balance at the ship date. We will let you know when the goods are ready to be shipped and expect the invoice balance be paid in full before shipment of the goods. The only accepted method of payment is Wire for customers paying from outside of the United Arab emirates and Credit Cards/Paypal/Physical Cheque/ Cash Deposit/ Bank Transfers / Wire and/or Business Checks for the customers within the United States.

What are the Tyres options to choose from?

For ultimate endurance and aesthetics, we recommend genuine Tyres from dressers and curriers like Bridgestone, Michelin, Dunlop, Goodyear, Pirelli, Continental, Sumitomo, Nexen, Kumho, Hankook, JKTyre, MRF. For our budget conscious customers, we also offer different chinese products..

Can you deboss our tag on the products? How much does it cost?

Yes, we blind deboss products per customer instructions. The cost of debossing is one-time logo setup charge of $50 per logo/text (3" x 3" max). There is no additional cost.

Do you guarantee the workmanship and quality of the products you deal?

We proudly stand behind the products we deal for you and guarantee them free from defects in material and workmanship. If you are not happy with the workmanship and overall quality of the product(s) you have received from us, we will rectify the problem(s), if any and replace them at our cost. Please check the goods thoroughly within 10 days of receiving them and let us know of any defects or if the products are not made to your specifications that were clearly communicated to us. The replacement product(s) will be shipped with your next order. At our discretion, we may also choose to give you a invoice credit instead of shipping replacement of such items.